Returns and Exchanges

Extended Seasonal Returns

Any product purchased after the 15th on November 2020 can be returned for refund before the 31st of January 2021.

All other aspects of our returns policy remain unchanged. Please see below for further details.


If you are not completely satisfied with your purchase you can return the goods to us for a full refund (excluding original delivery charge). All you need to do is complete a returns form and return the item(s) to us in their original condition (including hangtag) within 28 days of receipt. After your return has been inspected and processed we will issue a full refund.

Please note that the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

Penfield reserve the right to refuse a refund if a return is received outside of the 28 day returns period, does not include the hangtags, or is not in a re-sellable condition. Failure to comply with these requirements will result in the goods being sent back to you.

Penfield Online Returns
Bergen Logistics
299 Thomas E Dunn Memorial Highway
New Jersey


Penfield Online Returns
Amethyst Group Limited
Lodge Road
TN12 0QW
United Kingdom

Processing Returns

Please allow up to 10 business days from the time your return is received at our warehouse for your refund to be processed. We will notify you via email once your refund has been issued.

Don’t forget to include your original order number so that we can identify your return.


Unfortunately we are unable to exchange items unless they are damaged or defective. If you would like a different size, color etc. please place a new order and return the item you have for a refund.