Payment

Penfield accepts the following forms of payment:

  • Visa
  • Mastercard
  • Amex
  • PayPal

WHAT CURRENCY WILL I BE CHARGED IN?

• ORDERS TO THE US AND CANADA WILL BE CHARGED IN US$
• ORDERS TO THE UK WILL BE CHARGED IN £
• ORDERS TO THE EU WILL BE CHARGED IN €
• ORDERS FROM THE INTERNATIONAL STORE WILL BE CHARGED IN US$
• ORDERS FROM THE AUSTALIAN/NEW ZEALAND STORE WILL BE CHARGED IN AU$

ARE MY PERSONAL DETAILS AND PAYMENT INFORMATION SAFE?

ALL CONTACT INFORMATION IS STORED SAFELY AND WE DO NOT PASS ANY DETAILS ON TO THIRD PARTIES. PAYPAL COLLECTS YOUR PAYMENT DETAILS SECURELY AND WE NEVER SEE YOUR FULL CARD DETAILS. PAYPAL SUPPLIES ONLY THE CARDHOLDER NAME AND THE LAST FOUR DIGITS OF THE CARD NUMBER TO US.

WILL I HAVE TO PAY TAXES OR IMPORT DUTIES?

THIS IS A CHARGE THAT VARIES BETWEEN COUNTRIES AND UNFORTUNATELY WE ARE UNABLE TO PROVIDE ESTIMATES. TO AVOID ANY UNEXPECTED CHARGES WE ADVISE THAT YOU CONTACT YOUR LOCAL CUSTOMS OFFICE FOR A BREAKDOWN OF POTENTIAL TAXES AND/OR DUTIES BEFORE YOU ORDER. THE CUSTOMS CLEARANCE PROCESS CAN CAUSE DELAYS TO THE DELIVERY OF YOUR GOODS AND WE RECOMMEND FACTORING THIS IN WHEN PLACING AN ORDER. IF YOU WISH TO DISPUTE ANY CHARGES WE MUST BE INFORMED OF THIS WITHIN 28 DAYS OF THE DATE OF PURCHASE.

MY BANK IS SHOWING TWO CHARGES FOR MY ORDER

ALTHOUGH IT MAY APPEAR AS IF YOU HAVE BEEN CHARGED TWICE, WE CAN ASSURE YOU THAT WE HAVE ONLY TAKEN PAYMENT ONCE. IF YOU PAY FOR YOUR GOODS WITH A CREDIT OR DEBIT CARD, YOUR BANK STATEMENT MAY DISPLAY BOTH A “PRE-AUTHORIZATION” AMOUNT AND THE “FINAL SALE” AMOUNT. YOUR BANK WILL RESERVE OR ALLOCATE THE FUNDS AS UNAVAILABLE UNTIL PENFIELD CLEARS THE TRANSACTION AND PROCESSES YOUR ORDER (THUS DEBITING THE FUNDS FROM YOUR ACCOUNT). THE PRE-AUTHORIZATION RESERVE/ALLOCATED AMOUNT AND FINAL CHARGE CANNOT BE COMBINED IN ONE TRANSACTION, WHICH IS WHY IT APPEARS AS IF YOU HAVE BEEN CHARGED TWICE. THE ACTUAL BALANCE WILL NOT BE DEDUCTED UNTIL PENFIELD PROCESSES YOUR ORDER AND THE BANKING SYSTEM TRANSFERS THE FUNDS.

WHAT IS A 'FOREIGN TRANSACTION FEE' AND WILL I HAVE TO PAY IT?

A 'FOREIGN TRANSACTION FEE' IS AN ADMINISTRATION OR HANDLING FEE THAT IS CHARGED BY SOME CREDIT CARD COMPANIES WHEN A FOREIGN PURCHASE IS MADE. ALL ONLINE TRANSACTIONS ARE PROCESSED AT OUR EUROPEAN OFFICES, WHICH IS WHY CUSTOMERS OUTSIDE THE E.U. MAY BE CHARGED A FOREIGN TRANSACTION FEE BY THEIR CREDIT CARD COMPANY (USUALLY UP TO 2.75% OF THE PURCHASE AMOUNT). IF YOU WISH TO AVOID THE CHARGE THEN WE ADVISE CONTACTING YOUR CREDIT CARD COMPANY TO ASK ABOUT THEIR POLICY REGARDING FOREIGN TRANSACTION FEES BEFORE MAKING YOUR PURCHASE.

HOW WILL I RECEIVE MY REFUND?

YOU WILL BE REFUNDED VIA YOUR ORIGINAL METHOD OF PAYMENT E.G. CREDIT/DEBIT CARD OR PAYPAL. ONCE YOUR REFUND HAS BEEN ISSUED IT USUALLY TAKES 2 – 3 BUSINESS DAYS FOR THE FUNDS TO CLEAR. YOU WILL BE REFUNDED THE FULL AMOUNT MINUS THE ORIGINAL SHIPPING FEE. PLEASE NOTE THAT ALL REFUNDS (INCLUDING DISCRETIONARY REFUNDS OR OTHERWISE) CAN ONLY BE ISSUED UP TO 28 DAYS AFTER THE DATE OF PURCHASE. IF YOU WISH TO DISPUTE ANY CHARGES WE MUST BE INFORMED OF THIS WITHIN 28 DAYS OF THE DATE OF PURCHASE. IF YOU HAVE ANY FURTHER QUESTIONS OR IF YOUR REFUND HASN'T APPEARED, THEN PLEASE CONTACT US HERE.

I BOUGHT AN ITEM BEFORE THE SALE STARTED, CAN YOU REFUND THE DIFFERENCE?

PRICES SHOWN ON THE WEBSITE ARE FINAL AND WE ARE UNABLE TO OFFER SUBSEQUENT PRICE ADJUSTMENTS ON ITEMS BOUGHT BEFORE A SALE OR FURTHER REDUCTIONS IN PRICE.